TERMS AND CONDITIONS

When we give our prices, we consider everything related to car and parking expenses together with tourist guiding. Our fees don’t consider funicular and museum tickers, lunch, wine-tours and tastings, hiking tickets (among other extra costs)

We are going to be in charge of your experience in Santiago. Cristian Herrera together with his family and drivers he trusts, they’re going to be in charge of taking transfers and tours. This is why, we don’t recommend other companies because we cannot take responsibility if there is a problem.

In case of booking any tour or a long trip (Valparaiso-Santiago for example), we’re going to ask for a deposit, just a little part of the total price, it won’t be the whole balance. The deposit will be $42.000 Chilean pesos (2026 value) and it will be through a payment link. After sending the deposit, we’re going to discount $40.000 Chilean pesos to the original price we quoted it before sending the online deposit. This is a way to ensure the reservation and it’s guarantee for us too. At the end of any long trip or tour, we are going to ask for the remaining balance price. Everything will be written very clearly in a booking confirmation we sent to our customer’s email after sending the online deposit. This is why it’s very important to check all the information written in the booking confirmation because that will be the data which the driver is going to check during and at the end of the transfer/tour.

We are going to give your deposit money back if:

 • We have to cancel the day for any reason (personal issues, medical problem, etc.)
• If it’s not safe to visit the place you want to go according to weather conditions or any factor which is not related to you or us.
• If we have to change the driver and you do not agree with the new one (before meeting him)

If you want to cancel the day for any reason, we cannot give you your money back. Check some of these examples below:
• You didn’t send the deposit the same day you checked availability
• You have to cancel your trip to Chile or you missed your flight and you’re going to arrive on a different date
• You found another company
• You’re not interested in this tour anymore
• You want to change the tour and you do not agree with the alternatives we offer or the prices.
* In case you want to rebook any tour to a different day, we cannot refund you and you have to send us a new deposit for ensuring the new date.

In case of any robbery or problem with criminals (pick-pockets for example), we cannot refund any lost money, bags or items. This is why we ask to pay attention to all the safety instructions we provide before and during the tour.

In case if one of our customers’ needs to use a wheelchair or has any limitation for walking long distances or taking stairs, this must be advised before booking any tour or trip (just in case we need to adapt the tour to our customers’ needs or if in case we cannot proceed for any reason related to we cannot give or provide the experience our customers are looking for).